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We will accept returns on items safely returned to us in original and resalable condition within 14 days of delivery to the buyer.
When sending magnets back to us:
Please reuse as much of the original packing material as possible.
Package the magnet(s) with the same amount of padding and distance from the outside of the box or mailers as the original shipment to you.
Any items damaged during shipping back to us will not be refunded.
We inspect all merchandise for damage or wear. Please keep in mind that Rare Earth Magnets are fragile and must be handled with care. We will not grant refunds of magnets that have been mishandled or user damaged.
Custom orders cannot be returned, unless we made a mistake.
We cannot refund original shipping fees or the buyer's return shipping cost.
Please address returns as follows:
157 RMX Way
Petersburg WV 26847
Any order returned to us due to an incomplete or incorrect address will be refunded minus shipping fees. We can reship your order, but you must pay the shipping fee again. USPS and UPS do not refund shipping fees to us.
We will not refund shipping fees for any package refused by the addressee.
International orders returned via private carriers such as UPS or FedEx are subject to an immediate 80% refund and the remaining 20% refunded after 90 days should no additional cost to Apex Magnets occur such as Duties and Taxes, custom Fees, etc.
If your order was above $200, a 10% restocking fee may be assessed at our discretion.
Refund processing may take several weeks.
If you have any questions, please use the "Contact Us" link at the top of this page.